Shipping Policy
Welcome to Lumbini Jewelry! Our goal is to make your online shopping experience as seamless and enjoyable as possible. Please find below our shipping policy, detailing fees, deadlines, handling of packages not received, as well as the cancellation or modification policy.
Delivery areas
We are delighted to ship our products to Europe as well as the United States. If your country is not listed at checkout, please contact us and we will do our best to find a solution.
Shipping costs
Shipping costs are calculated based on your specific location. An indicative amount will be displayed, but please note that this amount may vary depending on the specific delivery location. The exact costs will be available at the time of payment so that you are informed before finalizing your order.
Please note that we offer free shipping for all orders over 70 euros. This offer will be automatically applied at the time of payment.
Delivery times
We strive to process and ship all orders within 5 to 7 working days. Delivery times may vary depending on your location. Please find below a general estimate:
Standard delivery: 5 to 7 working days
Express delivery: 2 to 3 working days
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can also follow the status of your order by logging into your account on our website.
Package Not Received
If you have not received your package within the specified time frame, please contact us immediately at info@lumbinijewelry.com. We will work quickly to resolve the issue and locate your order.
Cancellation or Modification Policy
If you need to cancel or change your order, please contact us within [number] hours of your purchase. We will do our best to accommodate your request, but this will depend on the processing status of your order. Please contact us at info@lumbinijewelry.com for any cancellation or change requests.
Return Policy
If, for any reason, you are not completely satisfied with your purchase, please visit our page dedicated to the Return Policy for detailed information on how to return an item and our refund conditions.